Installation, service and support

At Change Healthcare, we understand that a successful CVIS implementation means more than just technology installation and system set-up; it is also about customer satisfaction and solution adoption.

We know how mission critical these healthcare IT solutions are to your enterprise. Our support team is your direct line for all issues related to Change Healthcare products, including third-party products sold through Change Healthcare.

We help you successfully maintain your CVIS by:

  • Knowing our customers.

We understand each of our customer’s systems and their individual workflows and unique characteristics

  • Being there when you need us.

Our dedicated cardiology helpdesk helps ensure that our customers reach the most knowledgeable agent as quickly as possible, and will endeavour to resolve issues the shortest possible time.

  • Proactively looking out for you.

We provide automation tools and techniques to proactively monitor your system to catch issues before they occur. 30% of problems are identified and resolved before they have become a problem and 90% of calls are resolved remotely.

Other Solutions

Find out about the other solutions in the Change Healthcare imaging and workflow solutions portfolio.

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