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Privacy Policy

As of May 9, 2007

We at Change Healthcare Corporation are committed to maintaining the privacy and security of our customers' personal information. Through this privacy statement, Change Healthcare wants to assure you of our commitment to privacy and security. Our privacy philosophy is based on the concept of fair information practices. This means we provide our customers with notice of how we manage information so that they can have a more informed understanding of how we operate.

Notice
If we collect information from or about you, we will tell you what information is being collected, how, by whom, and for what purposes.

Choice
We will give you options about how the personal information that you provide us may be used.

Security
We use recognized industry safeguards to protect customer personal information from unauthorized access or use.

Access
You will have the opportunity to update your personal information that you have provided to us. We will also take steps to make sure that any updates that are provided are processed in a timely and complete manner.

Customer Service and Recourse
We will tell you how you can contact us regarding our privacy statement and practices.

Notice
We capture the paths taken as you move from page to page (i.e., your "click stream" activity). Information we collect on ChangeHealthcare.com may be used to enhance your use of this Web site in ways like these:

  • Arrange the Web site in the most user-friendly way
  • Customize your browsing experience of this Web site
  • Communicate special offers and featured items to you, if you choose to receive such notices
  • Respond to your question or suggestions

Disclosure of personal information for legal purposes and protection of ChangeHealthcare.com and others: We reserve the right to share your personal information with third parties if required to do so by law or if we believe such action is necessary in order to: (a) conform with the requirements of the law or to comply with legal process served upon us; (b) protect or defend our legal rights or property, ChangeHealthcare.com, or our users; or (c) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the terms and conditions of using ChangeHealthcare.com.

Linking to Other Sites
Please remember that when you use a link to go from ChangeHealthcare.com to another Web site, the ChangeHealthcare.com Site Rules and this Privacy Policy are no longer in effect. Your browsing and interaction on any other Web site, including any site that has a link on ChangeHealthcare.com, is subject to the rules and policies of that site. We encourage you to read the rules and policies of the sites you visit to further understand their procedures for collecting, using, and disclosing personal information.

Choice
We will give you options about how the personal information that you provide us may be used. Before we use your personal information for any purpose, we will give you choices about whether or not to allow us to engage in that use. We will give you the opportunity to keep us from using or sharing the personal information that you have provided to us for purposes other than to fulfill your request. To exercise this choice, we will allow you to notify us of your preferences during the information collection process. If there are third parties that process Change Healthcare data, we will require them to hold all personally-identifiable information confidential, and to use our customer information only for the purpose of fulfilling their business obligation. Change Healthcare does not sell personally identifiable information to third party marketers.

Security
We use recognized industry safeguards to protect personally identifiable information from unauthorized access or use. We will employ industry recognized security safeguards to protect the personally identifiable information that you have provided to us from loss, misuse and unauthorized alteration. If you are required to transmit sensitive information (such as Social Security and/or credit information) to us through our Web site, we will provide you access to our secure server that allows encryption of your data as it is transmitted to us. We will protect personally identifiable information stored on the site's servers from unauthorized access using commercially available computer security products (e.g., firewalls), as well as carefully developed security procedures and practices. Change Healthcare has been certified by third parties to security standards such as ISO 27001:2005 and has completed SAS 70 certifications.

Access
We will let you update your personal information that you have provided to us. We will also take steps to make sure that any updates that you provide are processed in a timely and complete manner. If we collect personal information through our sites, we will maintain the information and allow you to update it at any time. We will continue to work on better methods of accessing your information to increase your access to it for update purposes. Note that some Change Healthcare sites may contain links to other sites that are beyond our control, and that you may want to read that sites' privacy policy before entering information.

Customer Service and Recourse
We will tell you how you can contact us regarding our privacy statement and practices. If you have any questions about this privacy statement, our information handling practices, or any other aspects of your privacy and the security of information, please send an email to Regulatoryaffairs@mckesson.com or call us at 404-338-3519. Our mailing address is: Law Department, One Post St., San Francisco, CA, USA 94104, ATTN: Privacy Officer.

We retain the flexibility to update this policy. Change Healthcare may periodically update this policy to describe how new Web features may affect our use of your information and to let you know of new controls and features that we may provide you. Change Healthcare will NOT apply changes to this policy retroactively to information Change Healthcare has previously collected.

HIPAA at Change Healthcare
As a key provider of services and technology to the healthcare industry, Change Healthcare Corporation and its affiliated companies collectively, ("Change Healthcare") have implemented programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). 

Independent Assessments

Change Healthcare has demonstrated the effectiveness of their information security program by maintaining a number of ISO 27001:2005 certifications across the enterprise, including the Change Healthcare IT organization, which assists business units with IT and security-related services. The ISO 27001:2005 standard is designed to validate the selection of adequate and proportionate security controls which are examined by a third party assessing organization.

 

Change Healthcare also completes annual Service Organization Controls (SOC) 1 Type II examinations performed by a third party assessing organization in accordance with the Statement on Standards for Attestation Engagements (SSAE) 16. Change Healthcare engages the SOC 1 examination across the enterprise, including the Change Healthcare IT organization, and other organizations within Change Healthcare Technology Solutions. The SOC 1 report is a widely recognized report and contains relevant controls related to internal controls over financial and Sarbanes-Oxley Act reporting compliance.


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